Ethical Complaint

REALTORS® subscribe to a strict Code of Ethics. If you believe a member has acted improperly, EPBR provides a clear process to review your concern.

Start a Complaint →Read the Code

Only members of the National Association of REALTORS® are bound by its Code of Ethics. The Code holds REALTORS® to a high standard of conduct toward clients, the public and one another. Complaints are reviewed fairly and confidentially through the Board’s professional standards process.

The Process

How a complaint works

Submit your concern

Contact the Board Office to describe the situation and the conduct involved.

Review

The Grievance Committee reviews whether the complaint, if true, may be a violation of the Code.

Resolution

If warranted, a professional standards hearing panel considers the matter and issues a decision.

Document Review Request

Request a review of forms or documents related to a transaction.

Open form →

Code of Ethics

Review the NAR Code of Ethics and Standards of Practice in full.

Read the Code →

Have a concern?

We’ll guide you through it.

Contact the Board Office and we’ll explain the next steps.